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Messages posted by: LeChatelainTenant  XML
Profile for LeChatelainTenant -> Messages posted by LeChatelainTenant [6]
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Dear La Cite Prospect - I have lived in La Cite and would love to inform you about any questions you may have. I have been there for two years and the security is pretty good there in their buildings.
Actually, of all the staff there, the security are the ones that seem to do relatively better jobs.

But I left after a few years ago because of their other negative problems and because it really was not worth the price - even for downtown Montreal...
a one person apartment is about $725-$800
but I think there are only like 2 of those or something.
You know that something is fishy when you have tried to explain how much you want to a NON-Renewal multiple times and you the "experienced" building manager is still confused.

Here are my attempts to leave that horrible building:

1st attempt: I hand delivered a typed up a letter to the office on time with my next month's rent check. The letter clearly said how I wish to not renew my lease with Le Chatelain. Of course the check will be cashed and they want to still make me stuck with the building with lack of hot water and lack of proper working elevators......

2nd attempt: I sent a confirmation email and right awya got this back: "Ms. Wong, you MUST mail the non renewal by cert...." Seriously? They couldn't figure it out? And worse, this "qualified" building manager wrote this part at the bottom, which just made her sound more intelligent "Please let me know what you decided."

3rd attempt: this should be completely unnecessary but not for Le Chatelain.
February 2, 2010,

Here is a letter I sent to Mr. G who is in charge of 175 Sherbrooke West, Le Chatelain Apartments, two weeks ago and am still waiting for his response. Le Chatelain has trouble taking care of the mice problems that came to visit in Fall 2009 and also has trouble taking responsibility for answering to these written documents from their paying tenants. One of the new building managers has no trouble sending out evacuation threats verbally, email form, and in written form before Gilber has responded to the mice damage compensations. Interesting policies don't you think?...

January 16, 2010

Dear Mr. G,

I let a sublet take over my apartment from September-December 2009. She is a neat girl. Before she arrived, I have packed away my boxes in the closets and in boxes underneath the sink. The Sublet informed me that my dried goods and sauces underneath the sink are damaged and unusable. They are unsafe and may cause hazardous health harms. Some of my utensils even have giant bite marks from the mice. Please see picture below.

Spatula with bite marks

I have never had this happen before. I was not here for four months and when I returned I was told not only by my sublet but also by multiple neighbours on floors 3 different floors that there were mice in this building in the past few months and the workers took a long time to come and get rid of them. I am not too sure what would be considered a long time because I was not here. I do however know that there was a list of damaged goods and I am in seek of compensation for this situation. I did not leave the apartment in bad condition and do not deserve to have damaged and unusable stuff when I return. On January 13, 2010, I had an appointment at the Regie de Logement to get information on who I would be asking for compensation and how to deal with this situation. They informed me that this would be the responsibility of the building and I should do an inventory list of my valuables that were affected by this and ask for rent reduction for Feburary. I attached a photocopy of my appointment confirmation with the Regie du Logement. On January 14, 2010, I went to the local Metro and Provigo grocery stores to do a proper inventory check for the list of belongings. For the rest of the things that were bought in other stores such as Chinatown or Zellers, a phone call for inventory check was conducted. Next Page is a detailed list of the goods that were underneath my kitchen sink.

Montreal Mirror Review of Le Chatelain:

(really tragic story)
To Whom It May Concern,

I have been living in Le Chatelain (175 Sherbrooke West, Montreal QC H2X 1X5) for two VERY BAD months since July 2009 and I have yet to have something positive to say about this place. This letter being sent to the head office is urgent because of my frustrations with the repairs and renovations which have not satisfied my needs at all to the standards that were promised by my building manager when I signed the lease in June 2009.

I first saw the advertisement for this apartment was to be available for June 15th a few months ago. When I came by in June to see the apartment for the first time, the floors were not in place, the doors, shelves and tiles were taken out to be redone and nothing was functioning. I was told by the building manager that everything was going to be brand new (appliances such as bathroom, stove, windows). The stove, toilet, and refrigerator took weeks to be delivered to me. I was told by all employees different delivery dates of when each of those items were ordered. It was very confusing and hard to keep track of. If something was not done on time, I was told a different date to expect it to be completed.

I was assured that the major renovations would be done before I moved in on June 26th, 2009. That did not occur. I had to use someone else’s bathroom and was unable to eat in my apartment because BOTH my bathroom and kitchen were incomplete. Nothing was functioning and everything was disgusting and dirty. There was everything from paint bits and woodchips to dust and dirt on all the counters, drawers, and floors. Squatting in the apartment for the first week without any rent reduction compensation was making me miserable and I feel it is highly unjust because promises about the apartment were not kept. I considered it squatting because I was living in a hole for $725 a month where I could not eat in or even use the bathroom. The only I could do in my apartment was sleep in the very dusty bedroom – where there was dust (that painted everything sandy colours) on the floors, closet and even the ceiling. The first month was difficult for me to unpack anything because I knew the cleaning lady was supposed to come and clear all the woodchips, dust and dirt from the windows, floors, etc. Living out of boxes and suitcases would not be ideal conditions either. I would not consider that living, I would consider that squatting, while being charged full rent.

Weeks later when the refrigerator was finally installed in my apartment, the maintenance workers did not transfer my food properly. They forgot all the food in my freezer which was a loss of $30 of food for me. By the time they brought it back at the end of the evening, everything was spoiled.

The temporary stove that they gave me before the new stove that came with the apartment did not even work. It quickly shut off after one use. So for that month, I had to eat out every day. This was not something that my body was used to and made me ill at the end. I had to take a sick day from work which cost me a full day’s pay. Eating out every day because the workers did not come by to fix my appliances on time is completely unacceptable. When I was told that I had to be flexible and patient with the renovation process, I did not know that I would have to expend a significant portion of my budget because I could not even eat in my own apartment. 3 meals a day at the approximate costs of:
Breakfast: $10
Lunch: $18
Dinner: $30

My main question is why the greed? This may be based only on the actions of Chatelain employees’ as opposed to motivations. Why would the building manager who was so eager to get me to sign my lease and pay a deposit for July’s rent when my apartment was only going to be fully renovated and completed for September? I say this because of today, August 10, 2009, there are still fixtures that have yet to be completed. I was told that I was no longer one of the urgent tenants (because I am assuming that there are other tenants who received false promises about their renovation dates and are suffering the way I suffered in my apartment for an entire last month).

The fixtures I am still waiting for the maintenance crew to come and fix are:
-the kitchen tiles that were installed are already coming apart
-the kitchen cabinets do not close
-the sink in the bathroom is clogged
-the toilet flush is slow
-the bathroom tile is broken (they actually installed a brand new broken tile in the bathroom and
claimed it as new)
-the installed heater in the living room is already coming apart
-the bedroom window needs to be repainted – because it is still the colour of blood from the last
-the black spots on the floor needs to be rid of (this could be the same tar stains that damaged $155 of
my possessions from one of the maintenance workers).
-the front closet cannot hang clothes because the bar is too close to the shelf. When placed in, the
measurements were not done properly so my clothes are still waiting to be hung.....for the past 6
-Very important: the bug screens were not installed in my living room window.

I have also attached with this letter my medical note. If a tenant who is highly allergic to insect bites is NOT of “high priority,” I would very much like to know who would be getting their window screens installed before me? I now have had 5 insect bites on my back, 1 on my leg and 2 on my neck. From living in my apartment where the windows do not close properly allowing insects to fly in the middle of night, I have experienced 2 puss-filled swellings to pop, 4 spots of skin discoloration, 1 doctor’s appointment and $25 of bug spray and medication. It is terrifying to be allergic to your own apartment that you cannot sleep in without waking up a new insect bite every single day. For the 4 years I have lived in Montreal, I have never had this experience with an apartment before.

I have tried to be very patient with the renovations process but I do not see how that is helping in this case. For the past 3 weeks where I have tried to be flexible by not saying anything, nothing has been done. The only thing close was a visit from the maintenance workers who came by to “take a look” and what’s wrong and left without any fixtures but a bunch of promises.

I have also tried to be proactive which is where I learned how the building manager’s “routine” seems to work. Every time you go in the morning, you get told that they will be up in the afternoon. While spending endless days waiting in the hot apartment (where I cannot open the windows because I STILL do not have screens installed), you would go back to office in the afternoon and tell the building managers that the workers never showed up. The managers would respond with the same answer each time “They are now off for the day, They’ll be back tomorrow morning.” This is a vicious cycle that I do not deserve to be placed in. I have never paid a day late on my rent and have a clear background check. Why am I not receiving the apartment that I paid for? If anything, I am currently losing money by staying in this apartment due to the slow repair processes.
I have recorded the losses that I have personally incurred so far since moving to Le Chatelain.

1) July - Food spoilage during refrigerator transfer - $30
2) July - Lack of stove for almost 3 weeks:
-Breakfast: $10
-Lunch: $18
-Dinner: $30
= $144

3) August – doctor’s medications for bugs - $25
4) sick day from work under living conditions - $70
5) Using someone else’s bathroom for a week – ?
6) waiting for 2 months for renovations to be completed? - ?

I truly believe that the experiences of the tenants tell a lot about an organization. The way that Le Chatelain is running right now is not contributing anything to its brand name. I sincerely hope that future tenants would not be led to the same misfortunes as I have.

Profile for LeChatelainTenant -> Messages posted by LeChatelainTenant [6]
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